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Privacy policy

Thank you for your interest in our online store. Protecting your privacy is of the utmost importance to us. This privacy policy contains detailed information on how we handle your data. The administrator of your data is Printalytic Sp. z o.o., Mysłowicka 1, 43-100, Tychy, Poland, telephone: +44 2037699611 email: [email protected]

1. Access data and hosting

You can access our websites without providing your personal data. Each time you call up the website, the server automatically saves only the so-called server logs, which include the name of the file requested, your IP address, the date and time of the call, the amount of data transferred and the Internet service provider submitting the query (access data), as well as the fact that the website was called up.

This data is analysed solely to ensure the proper functioning of the website and improving what we offer. As part of interest assessment, this serves to safeguard our legitimate interest in the proper presentation of our product offer. Access data is deleted within seven days of your visit to the website.

2. Collection and processing of data for contract implementation

We collect personal information when you provide it to contact us (e.g. by e-mail or using a contact form) or place an order. Some fields are marked as mandatory because they concern data that we need to fulfil a contract or resolve the issue that you are contacting us about. You cannot place an order or contact us without providing it. The types of data collected result from the forms that it is entered into. We use the data you provide to fulfil the contract and to answer your questions. Once the contract has been fulfilled, the processing of your data will be restricted, and after the data retention periods required under the relevant tax and accounting regulations expires, your data will be deleted unless you agree to its further use or we reserve the right to its further use in cases permitted by law, of which we inform you in this privacy policy.

3. Transfer of data

To fulfil the contract, we provide your data to the courier company handling the shipping, provided that it is necessary to deliver the goods ordered. Depending on the payment service provider that you choose when placing the order, we transfer the payment data collected for this purpose to the credit institution handling the payment and possibly to the payment service provider chosen by us or by you. Some payment service providers collect data themselves if you create an account with them. In such cases, as part of the order, you must log on to your payment service provider account using your access data. Thus, the privacy policy of the respective payment service provider also applies.

Some shippers and payment service providers that work with us are based in non-EU countries. Personal data will only be transferred to these companies if it is necessary for contract fulfilment.

3.1. Providing data to courier companies

We will provide your e-mail address and phone number to the selected courier company so that it can contact you to arrange a delivery or issue a letter of advice if you give us your express consent to do so when placing an order or afterwards.

The above consent may be revoked at any time by sending an appropriate message to our contact address provided in the "Our contact details and your rights" section or by sending a message directly to the courier company to the contact address indicated below. Once you have withdrawn your consent, we will delete the data you had provided for this purpose unless you expressly consent to its continued use for other purposes or unless we reserve the right to its continued use in legally permitted cases, of which we inform you in this statement.

General Logistics Systems Poland Sp. z o.o., with its registered office in Głuchów, Komorniki commune (62-052), ul. Tęczowa 10

DPD Poland sp. z o.o. with its registered office in Warsaw (02-274), ul. Mineralna 15

4. E-mail newsletter

Advertising sent by e-mail after subscribing to the newsletter
If you subscribe to our newsletter, based on your consent, we will use the data necessary for this purpose or provided by you separately to send you our newsletter regularly by e-mail.

You can unsubscribe from the newsletter at any time by sending us a relevant message or by using a link included in each newsletter. Once you have unsubscribed, we will delete the e-mail you had provided for this purpose unless you expressly consent to the continued use of your data for other purposes or unless we reserve the right to its continued use in legally permitted cases, of which we inform you in this statement.

The newsletter is sent as part of the outsourcing of data processing to a service provider to whom we provide your e-mail address for this purpose.

This service provider has its registered office in a country belonging to the European Union or the European Economic Area.

5. Cookies and tracking technologies

In order to make our website more attractive, enable the use of specific features, display relevant products, and conduct statistical analyses, we use cookies and other tracking technologies on our pages.

What are cookies? Cookies are small text files that are automatically saved on your terminal device. Some of them are deleted after the browser session ends (so-called session cookies), while others remain on your device and allow us to recognise your browser upon your next visit (persistent cookies).

Legal basis and types of cookies:

  1. Necessary (technical) cookies: These are essential for the correct and secure functioning of the website. Their use is based on our legitimate interest (Art. 6(1)(f) GDPR).
  2. Analytical and marketing cookies: (including Google Analytics, Microsoft Clarity, Hotjar, Google Ads). We use these only after you have given your voluntary consent (Art. 6(1)(a) GDPR) via the cookie management panel upon entering the site.

Managing consent and settings: You may withdraw your consent or change your preferences at any time in our cookie management panel (available in the footer of the page). You can also manage cookies through your browser settings (Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, Opera).

5.1 Google Analytics 4 (GA4)

On our website, we use Google Analytics 4, a web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).

  • Purpose and legal basis: This tool allows us to optimise our offer and improve the website's functionality. The basis for data processing is your voluntary consent (Art. 6(1)(a) GDPR).
  • IP Anonymisation: In Google Analytics 4, IP anonymisation is a default and automatic feature. Your IP address is shortened by Google within EEA countries before any further transmission.
  • Data transfer: Information may be transmitted to Google servers in the USA. This transfer is based on the EU-U.S. Data Privacy Framework certification.
  • Blocking: In addition to the settings on our site, you can install the official opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.

5.2 Microsoft Clarity analytical tools

In order to better understand user interactions with our website, we use the Microsoft Clarity tool, provided by Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA).

  • Purpose and scope of data: Microsoft Clarity creates heatmaps and anonymous session recordings. The tool is configured to automatically mask data entered into forms – we do not collect passwords or contact details.
  • Legal basis: Data is collected exclusively based on your voluntary consent (Art. 6(1)(a) GDPR).
  • Data transfer: Microsoft bases data transfer to the USA on the EU-U.S. Data Privacy Framework certification. Details can be found in the Microsoft Privacy Statement.

5.3 Meta Pixel (Facebook Pixel)

As part of our website, we use the "Meta Pixel" tool provided by Meta Platforms Ireland Limited (Merrion Road, Dublin 4, Ireland).

  • Purpose: This tool allows us to measure the effectiveness of advertisements, optimise them, and create custom audiences (remarketing). It enables us to display advertisements tailored to your interests on Facebook and Instagram.
  • Data transfer: Data may be transmitted to the USA based on the EU-U.S. Data Privacy Framework certification. More information in the Meta Data Policy.

5.4 Hotjar analytical tool

For the purpose of analysing user behaviour and optimising our website, we use the Hotjar tool, provided by Hotjar Ltd (Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta).

  • Purpose and scope of data: Hotjar helps us understand user behavior on our pages. The tool is configured to automatically mask sensitive data entered in form fields.
  • Legal basis: We use this tool exclusively based on your voluntary consent (Art. 6(1)(a) GDPR).
  • Blocking: You can use the official opt-out mechanism: https://www.hotjar.com/legal/compliance/opt-out/.

5.5 Google Ads advertising system

As part of our website, we use the Google Ads system operated by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).

  • Purpose: We use this tool for advertising campaigns, including:
    • Remarketing: to display advertisements for our products within the Google advertising network and on YouTube, based on your previous visits to our site.
    • Conversion tracking: to analyse whether a click on an advertisement led to a specific action on the site (e.g., a purchase), allowing us to optimise our advertising budget.
  • Legal basis: We use these features exclusively based on your voluntary consent (Art. 6(1)(a) GDPR) given via the cookie management panel.
  • Data transfer: Information about the use of advertisements may be transmitted to Google servers in the USA based on the EU-U.S. Data Privacy Framework certification.
  • Management: You can personalise or opt-out of ad personalisation in your Google account settings: https://adssettings.google.com/.

6. Rating reminders

Rating reminders sent by Trusted Shops
We will forward your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.pl) to send you an e-mail reminder to rate the purchase made in our store, provided that you have expressly agreed to that when placing an order or afterwards.

You can revoke your consent at any time by sending an appropriate message to our contact address provided in the "Our contact details and your rights" section or by submitting a statement directly to Trusted Shops.

7. Our contact details and your rights

You have the right to free information about your personal data that is stored with us, as well as the right to rectify, restrict, delete or transfer your data.

If you have any questions regarding the use, blocking, deletion, collection, processing or rectification of your data, as well as to revoke your consent or object to the use of certain data, please contact the data controller: Printalytic Sp. z o.o., Mysłowicka 1, 43-100, Tychy, Poland, telephone: +44 2037699611 email: [email protected]

Additionally, you have the right to lodge a complaint with the relevant supervisory body.

8. The right to object

If we process personal data to safeguard our legitimate interests in the way described in this privacy policy, you may object to such processing for this purpose – effective ex nunc. If the processing takes place for direct marketing purposes, you can exercise your right to object at any time. If the processing takes place for other purposes, you have the right to object to it only on the grounds of your specific situation.

Once you have exercised your right of objection, we will not continue to process your personal data unless we can demonstrate that there are compelling legitimate grounds for doing so and that these grounds take precedence over your interests and rights, or if the processing aimed at asserting, exercising or defending legal claims.

The above does not apply when data processing takes place for direct marketing purposes. In such a case, we will not continue to process your personal data for this purpose.

9. Product Reviews

I) The review you post in our store must pertain to the product you purchased. You can describe its flaws, advantages, functionality, and your experiences with using the product.
II) Your comments should only relate to the topic of the product being reviewed.
III) You can write one review per product. Subsequent reviews for the same product will not be published.
IV) Before posting a review, please ensure its content complies with the law, good manners, and does not infringe on the rights or personal goods of others.
V) Reviews, comments, and discussion entries must not:
a. grossly violate the principles of language correctness rules
b. contain vulgarisms;
c. incite violence or hatred;
d. promote racism;
e. insult anyone;
f. express views contrary to generally accepted social norms;
g. provide information indicating a crime, unfair competition, copyright or industrial rights infringement;
h. promote products and services of our competition;
i. contain links to other websites;
j. include detailed personal data: neither yours nor that of the advisor you contacted.
VI) You are responsible for the content of your reviews.
VII) We check all reviews that are added. You should add a review if you own the product or have come into contact with it (e.g., someone close to you owns it).
VIII) If a moderator notices that your review violates these regulations, it will not be published and will be removed or edited. This action will particularly occur if the review raises our doubts. We will inform you by email within 7 days of detecting any irregularities.
If you disagree with our decision, please respond to our message within 7 days of its delivery. This period is final; after its expiry, you will not be able to file a complaint, and your review will be deleted or not published. We will respond to your complaint within 14 days of receiving it. We may consider your complaint and restore the review to the site or remove it from the system.
IX) By posting a review, you grant us an unlimited-time license to use, distribute, publish, copy, modify, and distribute it throughout the European Union for free. Therefore, we may:
a) distribute your review (or part of it) so that it can be publicly accessed by anyone at a chosen place and time;
b) fix and multiply your review (or part of it), i.e., produce additional copies of your review (or part of it) using any technique;
c) grant sublicenses to third parties to use your review or part of it;
d) use your review (or part of it) to promote and advertise our store.
X) Reviews are displayed in the store from the newest to the oldest.
XI) Any user or person using the MIRRORMATIC.CO.UK service can report content that is illegal or violates the Regulations by sending an email to the contact point at [email protected]. The reporting person should, if possible, provide information that will allow MIRRORMATIC.CO.UK to verify the report of violation, clarify the reasons why the reporting person considers the content to be illegal or contrary to the Regulations. Communication can be conducted in Polish or English.
XII) MIRRORMATIC.CO.UK may make decisions to block or suspend content or Accounts based on internal policies and moderation procedures. The moderation policies and procedures adopted by MIRRORMATIC.CO.UK describe ways and means of identifying content or actions of Users that are examined for violations of the Regulations or applicable laws. The main goal of the developed policies and procedures for moderation is to ensure the safety of Users and persons using the MIRRORMATIC.CO.UK Service and to combat all abuses.
XIII) Decisions related to the content or actions of Users are subject to evaluation conducted by MIRRORMATIC.CO.UK moderators, which are in line with the content moderation principles defined in Article 14 DSA in terms of comments and opinions published in our service. All user-published content will be moderated according to applicable laws and our regulations.
XIV) The User will be informed in case of a block or suspension of the content or Account, no later than when the block or suspension becomes effective, in the form of an email message, indicating the blocked or suspended content or Account and the reasons for the decision based on the content of the Regulations.
XV) The User who disagrees with the decision regarding the blocking or suspension of the Advertisement or Account has the right to file a complaint by sending an email to the contact point.